CUSTOMER SERVICE (NATIONAL AND INTERNATIONAL) HYD, BANGALORE, DELHI, GURGAON, NOIDA

JOB TITLE:  CUSTOMER SERVICE (NATIONAL AND INTERNATIONAL) EXPERIENCE: 1 to 4 years ROLE:  Customer Service (National and International) INDUSTRY: BPO / Call Center SALARY: As per the company norms. JOB LOCATION: Bangalore, Delhi, Gurgaon, Hyderabad, Noida JOB DISCRIPTION : Calling to existing customer for their documents,payments etc, also responsible for incoming calls.(Post Sales queries) Address queries and complaints of customers and brokers over the phone, through emails, chats, letters etc. in a timely and effective manner.  Respond to emails and letters from customers/ brokers regarding queries, in a timely manner Communicate with customers/ brokers over on line chat mechanisms to address and resolve their queries Collect and communicate customer/ broker feedback in a timely and efficient manner Maintain and update the database with information on the nature of queries and status of resolution Update customers and brokers on the status of their queries and complaints in a timely manner Record all customer and brokers complaints / issues received and resolved .     Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer/ broker on same Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers and brokers. FOR COMPLETE INFORMATION: CLICK HERE