WALK-IN FOR FRESHERS TRAINEE BTECH/BSC/BCA ON 25TH JUNE 2013 | HCL - CHENNAI

COMPANY NAME : HCL JOB TITLE : TRAINEE QUALIFICATION: B.TECH,BCA/ B.SC. EXPERIENCE: 0 TO 1 YEARS SALARY : NOT MENTIONED KEY SKILLS: EXCELLENT COMMUNICATION AND CONVERSATION SKILLS (VERBAL AND WRITTEN) LOCATION: CHENNAI WALKIN DATE: 25TH JUNE 2013 [9 AM TO 12 PM] COMPANY PROFILE HCL is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company. JOB DESCRIPTION Management of various IT Infrastructure components for customers end users Identify, evaluate and prioritize customer problems and escalations Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign work orders / incidents to appropriate support teams and follow up until closure.  Route problems to internal 2nd and 3rd level IT support staff  Escalate complex problem to appropriate support specialists  Routine maintenance updates with other IT staff and business units VANUE PRIST UNIVERSITY, No. 8 west cott road, royapettah, chennai, india NOTE Applicants need to go to the venue mentioned Posted By CURRENT JOBS UPDATES