IBM WALKIN FOR FRESHERS / EXPERIENCE IT HELP DESK / TECHNICAL SUPPORT REPRESENTATIVES JUNE 2013 | BANGALORE, HYDERABAD

COMPANY NAME: IBM JOB TITLE: IT HELP DESK / TECHNICAL SUPPORT REPRESENTATIVES QUALIFICATION: Bachelor's Degree / Diploma EXPERIENCE: 0 TO 5 YEAR KEY SKILLS: Helpdesk / Technical Support / Customer Support SALARY: NOT MENTIONED JOB LOCATION: BANGALORE / HYDERABAD WALKIN DATE: 11TH TO 15TH JUNE 2013 (12PM TO 4PM) COMPANY PROFILE: IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. - JOB DISCRIPTION: Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Ability to meet a set of defined account agent productivity measurements. Remote Infrastructure support delivery Perform problem cause analysis Resolve routine customer problem Ability to Identify Opportunity & Implement Process Improvements Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you handle inbound calls / emails / chats regarding technical issues for end users. REQUIRED SKILLS: Bachelor's Degree/ Diploma (Any Specialization) Excellent Communications Skills (both spoken and written)/ soft skills Flexible working on shifts DOCUMENTS: Hard copy of your updated resume. Photocopy of current organization offer letter, reliving letter, latest 3 months pay slips. ID Proof Passport Or Pan Card or Driving License or Voter ID. One color passport size Photograph. VANUE IBM India Pvt. Ltd, EGL D Block, Koramangala Inner Ring Road, Bangalore OR IBM India Pvt. Ltd, 3B, Mindspace, Madhapur, HiTech City, Hyderabad, AP Note: Candidates who have attended the interview in the past 3 months are not eligible.