WALKIN FOR SUPPORT ENGINEER | MICROSOFT INDIA GLOBAL TECHNICAL SUPPORT CENTRE | BANGALORE / BANGALURU – SEPTEMBER-2013

COMPANY NAME : MICROSOFT INDIA GLOBAL TECHNICAL SUPPORT CENTRE JOB TITLE : SUPPORT ENGINEER QUALIFICATION: GRADUATE [ANY SPECIALIZATION] EXPERIENCE: 0 TO 5 YEARS SALARY : NOT MENTIONED KEY SKILLS: EXCELLENT CUSTOMER SERVICE SKILLS AND EFFECTIVE LEARNING SKILLS LOCATION: BENGALURU/BANGALORE ASAP APPLY ONLINE COMPANY PROFILE Microsoft India (R and D) Pvt Ltd deals with the sales and marketing operations for Microsoft's software products in India. MCI has offices in 9 cities in India - Ahmedabad, Bangalore, Chennai, Hyderabad, Kochi, Kolkata, Mumbai, New Delhi and Pune - and looks at the sales and marketing for enterprise, small and mid-market group and consumer segments. The key verticals are the public sector and communications sector. JOB DESCRIPTION Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. RECRUITMENT DOCUMENTS: Multiple copies of updated Resume Valid ID proff (Pan Card / Voter ID / Driving Licence). Recent Passport Size Photograph. CONTACT PERSON: Team Manager NOTE Candidates are requested to carry all the required documents given above. Posted By CURRENT JOBS UPDATES