APPLY ONLINE FOR ANALYST-INITIAL SUPPORT SERVICES MAY 2013 | DELOITTE CONSULTING INDIA PRIVATE LTD. | HYDERABAD

COMPANY NAME: DELOITTE CONSULTING INDIA PRIVATE LIMITED JOB TITLE: ANALYST - INITIAL SUPPORT SERVICES. QUALIFICATION: GRADUATE. EXPERIENCE: 0 – 5 YEARS. KEY SKILLS: NETWORK / SYSTEM ADMINISTRATION. SALARY: NOT MENTIONED JOB LOCATION: HYDERABAD / SECUNDERABAD WALKIN DATE : ASAP (APPLY ONLINE) COMPANY PROFILE DELOITTE  is the brand under which 165,000 dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu (DTT), a Swiss Verein. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTT helps coordinate the activities of the member firms, but does not itself provide services to clients. DTT and the member firms are separate and distinct legal entities, which cannot obligate the other entities. JOB DESCRIPTION Answering incoming calls in a call center environment and meeting the key performance indicators such as first call resolution, average answer speed and call quality which includes participating in individual and group coaching sessions. The ability to diagnose and troubleshoot computer hardware and software problems. Knowledgeable about computer virus and associated software used for diagnosis and removal Troubleshooting printing issues Proper closure and/ or escalation of tickets in a timely manner in accordance with the SLA guidelines Keep of ongoing issues and changes in the environment by monitoring email and other communication methods Flexibility in accepting different shift timings since the TCC operates 24x7x365. NOTE Apply online.. Related jobs..