Technical Support Associate (Voice) Walkins 20th to 22nd March-Bangalore | Bengaluru

Company Name: IBM India Pvt Limited

Company Profile:


IBM has been present in India since 1992. IBM India’s solutions and
services span all major industries including financial services,
healthcare, government, automotive, telecommunications and education, among
others. As a trusted partner with wide-ranging service capabilities, IBM
helps clients transform and succeed in challenging circumstances.

Job Description:

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Desired Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support – Internet Explorer
• Strong computer skills required for initial call handling
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Job Location:  Bengaluru/Bangalore.

Work Experience: 1 – 4 Years
Educational Qualification: Graduate/Post Graduate.


Venue:
IBM India Limited
SA1 Building,
#12 subramanya Arcade, Opp to Jal Bhavan,
Bannergatta Road.
Bangalore – 560 029
Walkin Date: 20-22 March 2013
Contact Person: Arun