IMB IS HIRING FOR IT HELPDESK | TECHNICAL SERVICE REPRESENTATIVE | HYDERABAD / BANGALORE

COMPANY NAME : IBM JOB TITLE : PROCESS EXECUTIVE [VOICE] QUALIFICATION: BACHELOR'S DEGREE/ DIPLOMA EXPERIENCE: 1 TO 4 YEARS SALARY : NOT MENTIONED KEY SKILLS: OPERATING SYSTEMS, WINDOWS 2000/NT/XP CONFIGURATION OPTIONS AND TROUBLESHOOTING LOCATION: HYDERABAD | BANGALORE WALKIN DATE: 29TH JUNE 2013 [10AM TO 1PM] COMPANY PROFILE IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. JOB DESCRIPTION Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Remote Infrastructure support delivery perform problem cause analysis Resolve routine customer problem Ability to Identify Opportunity & Implement Process Improvements has technical experience and skills in the areas of problem determination, creativity and analysis. Ability to meet a set of defined account agent productivity measurements VANUE BANGALORE:- IBM India Pvt. Ltd, EGL D Block, Behind Dell, Koramangala Inner Ring Road, Bangalore Or IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore HYDERABAD:- IBM India Pvt. Ltd, 3 B, MindSpace, HI-Tech City, Madhapur, Hyderabad NOTE Interested Candidates can approach the venue directly on given date. Posted By CURRENT JOBS UPDATES